Frequently Asked Questions
What should I expect at my test appointment?
The medical test administrator will text you approximately 30 minutes or less before arrival. Upon arrival, they will meet you outside your front door, or other outside spot if you prefer (example, on driveway).
The test administrator will arrive in a mask and face shield, and will apply the test for each household individual who was pre-registered online. The test swab is administered via the nose and is applied into the mid-nasal area for the Nasal PCR test and/or rapid antigen test. The rapid antibody test requires a fingerstick.
Our COVID test administrators are a team of nurses and other healthcare professionals.
How long will it take for the results?
For Nasal PCR test results will be available typically within 24 hours but may take up to 48 hours.
For the Rapid Antigen test, results are available within 15 minutes at the time of service.
For the Rapid Antibody test, results are available within 10 minutes at the time of service.
How do I get my test results?
Your Nasal PCR COVID tests results will be sent to you via email.
You can also directly access your COVID test results via the MyQuest report portal. Please sign up via the following steps:
Sign up for MyQuest at MyQuest.QuestDiagnostics.com or download the MyQuest app.
Check your email for a message from Quest. Click the link to confirm your email address.
Log into your MyQuest account using the username and password that you chose when you signed up.
Select the "Verify Your Identity" option. Accept the Patient Authorization.
Complete the Identity Verification Process.
You're set! You will now get your Quest Diagnostics test results through the account.
For more info on how to sign up, view the Quest patient info sheet linked here.
Rapid Antigen and Rapid Antibody test results are provided at the time of service within 10-15 minutes.
How much does the service cost?
Nasal PCR test service fee for Pre-Registered Individuals:
$125 for first person at location
$75 for second person at same location
$50 for third person and each additional person at same location
*For an add-on Rapid Antigen Test, there is an additional service fee of $50 per person
Rapid Antibody test service fee for Pre-Registered Individuals:
$100 for first person at location
$75 for second person at same location
$50 for each person thereafter at same location
If additional individuals want to be tested at your scheduled location and were not pre-registered, the fee is $100 for each additional person.
A $25 cancellation fee will apply for cancellations less than 12 hours before the scheduled time.
How do I pay for the testing service?
When scheduling your testing window with our online Book Now scheduler, you will be able to reserve your spot with a credit card. You will have the option to either:
Pre-pay in full
Reserve without pre-payment (no charge to credit card at time of reservation). Full payment will be rendered at the time of service with either credit card or cash. If paying with cash, exact change will be required to minimize contact exchange.
All major credit cards are accepted as well as an HSA card.
Can I use my Health Savings Account (HSA)?
Yes, you may use your HSA for the testing service fee.
Do you take insurance?
Our service fee to come to your location is not covered by insurance.
The cost of the PCR test itself is covered by all insurance plans. The PCR test is processed and submitted to insurance through Quest Diagnostics. If you do not have insurance, the PCR test can still be of no additional cost to you; please contact us directly for further information.
Insurance does not cover the nasal rapid antigen test or the fingestick rapid antibody test. Aside for the service fee noted for each of these tests, there are no additional charges.
What locations do you serve?
Currently serving Colts Neck, Eatontown, Fair Haven, Holmdel, Lincroft, Little Silver, Middletown, Monmouth Beach, Oceanport, Red Bank, Rumson, Shrewsbury and Spring Lake. Due to high patient volume, upon request, we will attempt to service other towns when possible. Please contact us if your town is not listed.
How many people can be tested at my location?
Up to 7 individuals can be tested at your location from your household.
Do you provide testing services to businesses?
Yes. We provide on-site testing services for businesses at corporate rates, to further aid the opening and safety of our local business community. Rates are subject to volume.
Test Direct MD's medical test administrators can be stationed at your place of business to provide accurate and convenient COVID testing for your employees, minimizing time away from work.
Please contact us at email@example.com or 908-866-1676 for more info.
What type of COVID-19 testing is provided?
We administer the COVID-19 PCR Test processed via Quest Diagnostics. The PCR test is more accurate than the rapid antigen test. This test is administered via a swab that is applied mid-nasally, which means the swab is at the middle of the nose and not at the deep back of the nose.
Lab test accuracy is measured in two ways—specificity and sensitivity. The PCR test currently offered by Quest Diagnostics has specificity values of 99.6% to 100% which keeps false positive results to a minimum.
The rapid antigen test is used to detect active infection with COVID but is less accurate than PCR testing. This test is applied nasally. Results available in 15 minutes at time of service.
The rapid antibody test detects for the presence of antibodies after COVID infection or vaccination. The antibody test is not meant for detecting active COVID infection. Antibodies usually start developing 1-3 weeks after infection or vaccination. Tested via a fingerstick and results within 10 minutes at time of service.